Help & FAQs

We ship across the UK with Royal Mail Tracked 24® and Tracked 48® from our warehouse in Basildon, Essex.

Both services include a photo on delivery and proof of delivery. You’ll see the exact options for your address at checkout.

Orders placed before 1pm (UK time) on a business day are usually dispatched the same day. Orders placed after 1pm, or at the weekend, go out the next business day. Delivery times start from dispatch, not from when you placed the order.

You’ll get an email with your Royal Mail tracking number as soon as your parcel leaves our warehouse. If it’s been more than 2 business days and you’ve heard nothing, email us with your order number and we’ll check it for you.

It can take a few hours, and sometimes until the next day, for tracking to show movement after Royal Mail first scans your parcel. If there’s been no update for 5 business days, contact us with your order number and we’ll raise it with Royal Mail.

Please check with neighbours, safe places and any parcel boxes first, as Royal Mail sometimes leaves parcels nearby. If it still hasn’t turned up within 24 hours, email us with your order number and we’ll open an investigation with Royal Mail.

Yes, if your order hasn’t been dispatched yet. Email us straight away with your order number and the full correct address, including flat number and postcode. Once a parcel is with Royal Mail we can’t change the address, so please double-check it at checkout.

If part of your order is out of stock or on pre-order, we may send the items that are ready first. Each parcel gets its own tracking email. If you’re unsure whether something is still coming, just ask and we’ll check.

This website ships to UK addresses only. For other countries, please contact us and we’ll point you to the right Minbie store.

It covers manufacturing faults for 12 months. It doesn’t cover damage from drops, liquid getting inside the unit, using the product differently from the instructions, or normal wear of parts like silicone flanges, diaphragms and filters.

Email us with:

1. Your order number (or the name and email used to order, if it was a gift)
2. A short video showing the problem, for example the unit plugged in and what happens when you press the power button
3. What you’ve already tried, and whether the unit has been dropped or got wet
4. Your current delivery address

Our team reviews every claim and will usually replace the faulty unit or part. In many cases you won’t need to send the faulty product back.

Yes. Just let us know the name or email address the order was placed under and roughly when it was bought.

These aren’t electrical, so they’re covered as faulty items rather than under the warranty. If one arrives faulty, see “Something arrived faulty, damaged or missing” below.

Yes, if it’s unused and still in its original factory-sealed packaging. For hygiene and safety, we can’t accept returns of teats, bottles, dummies or pump parts that have been opened.

To start a return, email us your order number and a clear photo showing the item is unopened and sealed. We’ll reply with the return address and next steps. Return postage is paid by you, and the original shipping cost isn’t refundable. We recommend a tracked service so you have proof of postage.

Once your return arrives and we’ve checked it, we’ll refund you to your original payment method. Your bank may take a few business days to show it.

If the item is still sealed, we can help you return it (see above) so you can order the right one. Not sure which flow you need? Ask us before you reorder and we’ll help you choose.

We’re sorry. Please email us within 14 days of delivery with your order number, a photo or short video of the problem, and the number printed on the teat if it’s a teat. If an item is missing, send a photo of everything that arrived. Where a product is faulty we’ll send a replacement.

Tip: some items are easy to miss. For example, the steriliser’s air filter is built into its base, and its two plastic inserts are often packed together.

Yes, as long as it hasn’t been dispatched. Email us as soon as possible with your order number and what you’d like changed. Because we dispatch quickly (same day before 1pm), please get in touch straight away. Once an order has shipped, it can’t be changed or cancelled, but sealed items can be returned as above.

Check the code is typed exactly as shown and that your order meets any minimum spend. If it still doesn’t work, send us a screenshot of the error and we’ll help.

Start with the flow for your baby’s age, then adjust to how they feed. Paced flows (P) slow things down for babies who are mostly breastfed.

Age is only a guide. If your baby gulps, coughs, splutters or dribbles, try a slower flow. If they get frustrated or feeds take a very long time, try the next one up.

• Offer the bottle when your baby is calm and not too hungry.
• Sit your baby fairly upright.
• Check the teat’s air vent is at the top.
• Hold the bottle horizontally at first so no milk drips from the tip.
• Gently touch the teat to your baby’s top lip and wait for a wide, open mouth, as at the breast. Let them draw the teat in.
• If they’re not interested, stop and try again later. It often helps if someone other than the breastfeeding parent offers the bottle.

Still stuck? Email us your baby’s age and what you’ve tried, and we’ll suggest a flow and approach.

Minbie teats are designed so your baby works for the milk, so milk shouldn’t pour out when the bottle is held correctly. Make sure the air vent is at the top and hold the bottle close to horizontal, tipping it only enough to keep milk in the teat. If it’s still too fast, move down a flow (for example from 3+ to 3P, or from 1+ to 0+).

Please don’t try to make one. Email us a clear photo or short video of the teat tip, the number printed on the teat (for example 6P) and your order number, and we’ll send a replacement.

The most common causes are:

• Using a collar from another bottle brand. Only Minbie collars seal Minbie teats correctly.
• The teat not sitting evenly in the collar before screwing it on.
• A damaged teat rim. This can happen when boiling, if flames come up the side of the pot and touch the teat.

If you’ve checked these and it still leaks, send us a short video and your order number.

Yes. 2-packs are available in 0+ Extra Slow, 3P Paced, 3+ Medium, 6P Paced and 6+ Fast. The 1+ Slow teat comes in the PPSU Newborn Kit and bundles, and the 9+ Advanced teat comes in the PPSU 9 Month Kit.

Minbie teats, bottles and collars are designed to work together. Our teats may fit some other brands, but we can’t guarantee the seal, so we recommend using them with Minbie bottles. Every Minbie teat fits every Minbie bottle.

Wash in warm, soapy water and rinse well before sterilising. Then use any one of these:

• Steam steriliser: follow the steriliser’s instructions.
• Boiling: boil for 5 minutes in plenty of water. Keep the flame under the pot, not up its sides, so the teat isn’t damaged.
• Cold-water sterilising (e.g. Milton): follow the product’s soaking time exactly and don’t leave teats in longer than recommended.
• Microwave steam bags: follow the bag’s instructions and use plenty of water.

Check teats before every feed and replace them at the first sign of wear, stickiness, splitting or damage.

The bottles are PPSU, a tough, lightweight, heat-resistant material that’s free from BPA and BPS. Measurements are embossed so they won’t rub off. Teats are soft silicone.

Yes. Use the sealing disc in place of the teat for storage, and swap the teat back on when you’re ready to feed. Follow official UK guidance on how long expressed milk can be kept in the fridge or freezer.

The built-in vent lets air flow back into the bottle as your baby drinks, so milk keeps flowing smoothly and the teat doesn’t collapse. Paced flows let your baby set a steady, comfortable rhythm, just like at the breast.

Measure the base of your nipple where it meets the areola (not the areola itself), ideally just before or after pumping. Then choose:

Two of each size come in the box, so you can switch if your fit changes, or use a different size on each side. Your nipple should move freely in the tunnel without rubbing, and without much of the areola being pulled in. If pumping hurts, try another size.

Email us with your nipple measurement and we’ll let you know the best option. Flange sizing can vary between pump brands, so a size that’s right on another pump may not match ours exactly.

The pump (with built-in rechargeable battery), 6 soft silicone cups (2 each of 21mm, 25mm and 29mm), 2 outer flanges, 2 diaphragms, 2 white caps, 4 tubes, 6 tube connectors, 2 collection bottles with caps, 2 dust covers and a USB-C charging cable.

Two independent powerful motors, so you can set each side separately. There are stimulation and expression modes, 5 pace settings and 12 power levels, with a maximum suction of 31kPa. Start low and increase until it’s comfortable but effective; it should never hurt.

Yes. You can single or double pump, and adjust each side on its own.

Around 2.5–3 hours of pumping per charge. It recharges by USB-C in about 1.5 hours. The pump weighs around 600g, so it’s easy to move around the house.

Yes. It’s a closed system, so milk goes straight into the bottle, and Minbie PPSU bottles fit the pump directly.

• The diaphragm and white cap are pushed fully into place.
• Tubes are firmly connected at both ends and not split.
• You’re using the right cup size and it forms a seal on the breast.
• Silicone parts aren’t stretched, torn or worn.
• The battery is charged.

If it still isn’t right, send us a short video of the pump running and what you’ve tried.

We recommend replacing parts that touch milk, such as the silicone cups and diaphragms, every 2–3 months, or sooner if they look stretched, torn or discoloured. Please check these parts before use if your pump is second-hand.

You’ll find them on our product instructions page, or email us your pump’s model number (on the label) and we’ll send the right manual.

Take the parts that touch milk apart after every session. Wash in warm, soapy water, rinse, then sterilise. Never put the pump unit or charging cable in water. The Steam Steriliser & Dryer has room for pump parts alongside bottles.

Instead of a water bath, it circulates warm air all the way around the bottle. You choose a temperature between 37°C and 45°C, it warms to within ±1°C, and it can hold milk at temperature for up to 3 hours. For formula, the bottle gently rotates in both directions to mix the powder without shaking.

It warms slowly on purpose, to avoid hot spots and overheating breast milk. A 120ml bottle takes about 8 minutes from room temperature, or about 12 minutes from the fridge, to reach 39°C. Bigger feeds, glass bottles and very cold milk take longer, so start it a little before your baby is due to feed. Always check the temperature before feeding.

It comes with two inserts, one for wide-neck and one for narrow-neck bottles, and works with PPSU, plastic and glass bottles. It fits most standard and wide-neck bottles from 52mm to over 65mm in diameter. If you’re unsure about a particular brand, send us the bottle’s diameter and we’ll check.

Yes. Use the mixing function to dissolve powder smoothly. Always make up formula following the pack instructions and official UK guidance.

• Always put the cap on the bottle before warming or mixing, so nothing spills.
• Never pour water or milk into the warming chamber. Liquid inside the unit can damage it and isn’t covered by the warranty.
• There’s no water to empty or descale. For cleaning, follow the instruction manual.

Try a different wall socket (not an extension lead) and check the cable is fully plugged in. If it still won’t turn on or warm, email us a short video of it plugged in and what happens when you press the button. Let us know if anything has spilled into the chamber or if it’s been dropped. It’s covered by our 1-year warranty.

Use around 60ml of water per cycle, as shown on the sticker and in the manual. The markings on the heating plate are level indicators, not a fill line to aim for. Steam kills germs on contact, so more water doesn’t sterilise better. Too much water can’t evaporate before drying starts, which leaves moisture inside the unit and can damage the motor over time.

Sterilising takes about 5 minutes and drying about 40 minutes. There are three modes: Sterilise & Dry, Sterilise Only and Dry Only. The unit switches itself off when the cycle ends, so it’s safe to run overnight.

Up to 24 hours, as long as the lid stays closed.

Up to 9 bottles in the main section, plus a top tray for teats, dummies and breast pump parts. Any heat-safe bottles and parts that fit inside can be sterilised, not just Minbie ones; check the item is safe for steam sterilising.

Two things are easy to miss: the air filter is built into the base, so it isn’t a separate part, and the two plastic inserts are identical and often packed together. If something still seems to be missing, email us a photo of everything that came in the box.

Earlier models had metal trays. We changed to BPA-free plastic trays because they’re more durable and won’t rust.

A faint smell can happen in the first few uses of a new appliance. Run one or two empty cycles with 60ml of water. If a strong smell continues, stop using it and email us your order number.

The non-stick ceramic plate needs descaling less often than most sterilisers; when you see white build-up, descale it following the instruction manual. If the air filter in the base needs replacing, contact us.

28cm wide × 19cm deep × 40cm high (including handle), 2.33kg. 230V, 50Hz; 600W sterilising, 180W drying.

Breast milk, or water for making up formula, up to 520ml at a time. It warms in under 5 minutes to any temperature you set between 37°C and 55°C. For breast milk, choose a setting close to body temperature (37°C) and always check the temperature before feeding.

The 10,800mAh battery is detachable, so you can lift it out to charge with the included cable. How many warms you get from a charge depends on the volume and starting temperature of the milk. The whole unit weighs 790g.

Remove the battery first. The detachable parts are dishwasher safe. The warmer is made from food-grade stainless steel and is leakproof when assembled correctly.

1. Give it a full, uninterrupted charge.
2. Try a different wall plug and a different charging cable.
3. Check the battery is clicked fully into place.

If it still doesn’t work, email us a short video of it plugged in and not charging, plus your order number. It’s covered by our 1-year warranty, and if the battery is the problem we can often send a replacement battery so you can keep using your flask and parts.

Four UV-C LEDs (ozone-free and mercury-free) sterilise in a 59-second cycle, killing 99.9% of germs without water, heat or chemicals. Press the button once to start.

It holds up to two Minbie dummies, or small items like bottle teats, silicone teethers, bottle lids, earbuds and keys. Wash anything visibly dirty first, as UV only sterilises surfaces it can reach.

Yes, but avoid leaving silicone items under UV for long periods or running lots of cycles back to back, as heavy UV exposure can shorten their lifespan.

The built-in rechargeable battery lasts around 2–3 weeks of typical use per charge. It charges with the included USB-C cable. A carry strap is included for the pram or nappy bag.

1. Give it a full, uninterrupted charge.
2. Try a different plug and a different USB-C cable.
3. Press the power button and check for the blue flashing light.

If it’s still not working, email us a short video showing it plugged in and the power button being pressed, plus your order number. Let us know if it has been dropped or got wet. It’s covered by our 1-year warranty.

Two Minbie flat-profile dummies in the same colour, plus a case that works as both a travel case and a sterilising case. Each dummy is one piece of premium-grade silicone, free from BPA and BPS, designed for ages 0–2. Colours: Grey, Milk, Sage, Pink and Blue.

Every baby is different, and it can take a few tries.

• Check it’s the right way up: when the teat is in your baby’s mouth, you should be able to read the Minbie logo.
• Introduce it gently: rest the shield against your baby’s upper lip, with the flatter side of the teat facing up, and wait for them to draw it in. Avoid pushing it onto their tongue.
• Try again later: if they don’t take it, remove it and try another time, ideally when they’re calm.
• Help keep it in: while they get used to it, you can hold your baby so the handle rests gently against your chest.

The Minbie dummy’s flat, wide teat is shaped to complement your baby’s natural sucking action. Many breastfeeding parents tell us their baby moves happily between breast, bottle and dummy.

Round, cherry-shaped dummies fill more of the mouth. Minbie’s flatter, wider teat and slim neck are lower-profile and sit neatly and comfortably, in one piece of soft silicone.

Wash in warm, soapy water and rinse well. Then sterilise using any of these:

• Boiling: 5 minutes in plenty of water, keeping the flame under the pot so the dummy doesn’t touch hot sides.
• Steam steriliser: following the steriliser’s instructions.
• Sterilising solution: following the product’s soaking time.
• UV steriliser: fine for quick top-ups, but avoid very long or repeated exposure, which can shorten the dummy’s life.

Check the dummy before every use by gently pulling the teat. Replace it straight away at any sign of damage, such as cracks, tears, stickiness or thinning, and never use a damaged dummy.

Each pack should hold two. Email us a photo of the pack and your order number and we’ll sort it out.