Shipping policy

 UK FREE SHIPPING WITH ROYAL MAIL ON ORDERS OVER £29.90

Orders are generally dispatched the same business day if placed before 1 pm London time. Delivery is 1-5 business days from the date of shipping. On rare occasions, shipments can take a few days longer. If your order doesn’t arrive within 5 business days please contact the shipping courier using the tracking details sent to you in your shipping confirmation email.

- Royal Mail 24 - Tracked shipping arrives within 1-3 business days from being shipped £4.90

- Royal Mail 48 - Tracked shipping arrived 2-5 business days from being shipped £4.30

- DPD (1-2 Business days delivery) £6.99

Ireland 

Trakpak via UK Tracked £0.00 and up £7.20

PREMIUM BABY PRODUCTS UK LTD 

20-22 Wenlock Road

London

N1 7GU

We ship to the following countries in the EU:

France

Trakpak via UK Tracked £7.40


Germany

Deutsche Post via Trakpak UK £5.10


Italy 

Trakpak via UK Tracked £7.10


Poland

Trakpak via UK Tracked £9.50


Spain

Trakpak via UK Tracked £5.40

For United States store visit Minbie US

For Australia store visit Minbie AU

If the items you’re looking for are out of stock, please rest assured that new stock is on its way. Please contact info@minbie.com.au for an update.

Conditions of Using the Minbie products

The instructions that come with all Minbie products contain important information for your child’s health & safety, as well as the directions for using the product. Instructions should always be read before using Minbie products. Please email info@minbie.com.au if you would like us to email a copy of the instructions.

I-Sip Trading Pty Ltd cannot guarantee that your baby will feed from the Minbie teat or benefit from the use of the Minbie teat. Please speak to us on live chat or contact info@minbie.com.au if you have any questions.

Returns/Replacement/Cancellation and making changes to an order

For hygiene reasons, we are unable to accept returns of Minbie teats, bottles, soothers, breast pumps, sterilisers, bottle warmers or any accessories once they have been opened.  Any used products cannot be returned. If you have an issue with a product or believe it to be faulty, please contact our customer service team at info@minbie.com.au

Unused & unopened products can be returned within 30 days of receiving the order. To start the returns process an email must be sent to info@minbie.com.au. If your return is not a result of a Minbie error, original shipping fees will not be refunded. We will provide you with a return shipping address and you pay for the return postage using the carrier of your choice.

All Minbie products are factory sealed over the openings of the box. If these seals are broken, the item cannot be returned. Please send photos of the outer box or shrink-wrapped pack, showing the box sealed over the opening on the top and the bottom. When photos that clearly show the packaging intact are received, the return will be approved. You’re required to send the order back to us within the 30 day return time. All returns go through a returns-check process that can take approximately two weeks to be completed.

For any faulty, damaged or missing Minbie product, please contact info@minbie.com.au within 14 days of receiving your purchase to discuss the problem.

The product will be replaced providing it’s deemed not to have been tampered with or damaged through incorrect use.

We process orders as soon as they come in thus the cancellation window is very narrow. If you wish to make changes or cancel an order please contact us immediately upon placing the order. Once an order has been processed/shipped no changes can be made to the order. The order can be returned upon receipt. Please follow the procedures listed under ‘Returns Policy’ to make a return.

An order confirmation email is sent after each order. This email is sent to the email used when placing the order. If you can’t find the email please check your junk/trash folder. If you’re still unable to find it, contact our customer service team for assistance.

Why Choose Minbie?

We passionately believe in supporting the mother-baby breastfeeding bond. To help you on this journey we have created the Minbie.

Minbie's unique functionality provides practice for babies to latch properly onto the breast, this is exceptionally supportive of the mother-baby breastfeeding bond and is anti-mastitis. You can read more about this here.

Minbie's functionality also supports the immature digestive system of babies, and is anti-colic and anti-reflux.

You can rest assured that babies feeding from Minbie are feeding from a premium-quality soft, flexible silicone material that contains no nasties.

Bottle refusal is very common and Minbie has helped thousands of families who’ve struggled to introduce a bottle. This success is down to the shape of the Minbie teat which feels familiar to exclusively breastfed babies. Minbie is a new technology! Babies who feed from the Minbie are practicing their instinctive breastfeeding muscle-memory. They’re practicing to latch properly onto the breast and to work for the feed with their complex and instinctive (and incredibly special) breastfeeding technique. This technique is what evolution provided for our babies, for their very survival, and is the best for protecting the longevity of the mother-baby breastfeeding relationship! Here is a great article on overcoming bottle refusal with Minbie.

-Minbie can be introduced at any baby age.

-To help you protect their natural and best breastfeeding technique, we recommend using Minbie as the first bottle for postnatals.

-Breastfeed if possible for the first 6 months+

-Minbie's familiar breastfeeding-latch & motion has helped a lot of exclusively breastfed babies to accept a bottle, and this has been a lifesaver for breastfeeding mothers who need a break, more sleep or need to go back to work.

-For weaning, Minbie has helped many older breastfed babies to accept a bottle and begin feeding independently. Our award-winning bottle is ergonomically designed to be easier for them to hold.

Finding the right bottle & teat to support your breastfeeding journey is critical, not only to ensure that there is no confusion when switching between breast and bottle but also to avoid issues such as lazy feeding and weak latching. Using Minbie as the first and only teat when bottle-feeding will help you to protect your baby's precious, natural, instinctive breastfeeding latch & motion.Generic teats don't train babies to breastfeed with a proper latch and can quickly harm a baby's ability to breastfeed, resulting in the bottle taking-over. (Read more on this here)Babies who latch and feed from the Minbie are practicing to return to the breast with a perfect breastfeeding latch and with the feeding motion that best supports their mother's milk-supply. Minbie is unique and offers exceptional support for the mother-baby breastfeeding bond. No other teat looks or functions like the Minbie.

Minbie provides a high-quality feeding experience that nurtures your baby’s natural feeding stage. When your baby feeds from the Minbie they’re practicing the best feeding technique for their digestive system and for their natural suckling and jaw-complex development.

All Minbie teats are made from premium-quality soft, flexible, BPA-free silicone sourced from Germany. The Industrial Designers of the Minbie teat have many years of experience in the infant feeding area and every care is taken during manufacturing to ensure the highest quality of the product. The teats comply with AU, European, US and Canadian safety requirements.

Yes, Minbie can help. A key reason for infant reflux and colic is the underdeveloped digestive system. Therefore the way a baby draws the milk and swallows is very important. Minbie’s revolutionary anti-reflux and anti-colic teat offers superior support of the ability of babies to digest the milk and direct latch breastfeed for the comfort and sustainability of breastfeeding.You can read more about colic here and reflux here.

The flatter side of the teat goes against your baby's upper gums and the roof of their mouth. You will notice the air-valve will be facing upwards.  Please follow the instructions that come with all packs to help you use the Minbie correctly. Contact info@minbie.com.au or jump online to chat to one of our 24/7 customer service team if you have any questions.

-Offering the Minbie when your baby is relaxed and hungry, such as straight after a sleep can make the transition easier.

-At the start of the feed, hold your baby more upright and the bottle at a horizontal angle where it doesn't drip milk.

-To help avoid gagging, offer the bottle by first touching the top lip and upper gums to encourage baby's mouth to open wide to accept the teat. Wait for your baby to latch on and accept the teat.

-When your baby accepts the teat, the upper surface of the teat should be against the upper gums and roof of their mouth / palate.

-Avoid putting the teat too far into the mouth or placing it on the tongue as both can cause gagging.

-Check that your baby is properly latched on.

Please note: It’s important that your baby nurses the nipple in the palate area (just like your nipple should be nursed when breastfeeding) and with a wider latch around the lips. If bub has latched incorrectly with the nipple just behind the front gums and the lips not wide, then stop the feed and offer the bottle again.

Pace feeding encourages babies to feed more slowly. Minbie teats are all designed to pace feed. When babies latch and feed from Minbie they work to get the milk, and as they do so, they’re pacing and controlling the feed rate.

The Minbie teats are carefully calibrated for specific age groups (see below). We recommend the Minbie feeding kits as they have more than one flow size which gives you more options as your baby grows. Our feeding kits give you a choice of two teat sizes in your baby’s age-group to assist you with finding what’s best for your little one.

By describing what’s happening when your baby feeds, you can get a good  indication of whether they need to move up or down a flow size. These subtle signs are known as ‘feeding cues’.  Does your baby feed fast and strong? Do they like to take time over a feed, pausing a few times throughout? Perhaps your baby is straining to get the milk out of the teat fast enough or it’s coming out so easily that it is flooding your baby's mouth. Is your baby happy feeding from the teat or are they fussing and seeming frustrated? These are all feeding cues and will give you an idea of how bub’s travelling with the teat you are currently using. You can chat to one of our 24/7 customer service team who will be happy to help you discover the right flow for your baby.

Teat Description/sizes

Minbie flow sizes range from the newborn up to the advanced:

- XS extra slow (0+) is the slowest flow. This teat is suitable for newborns and preemies.

- The slow flow (1+) is the second teat size. This size is used when the XS becomes too slow for your baby. (see ‘feeding cues’ below)

- The 3P, ‘pace flow’ teat is used after the 1+ and is the flow rate between medium and slow flow. It can be used from 2 months onwards or before, depending on your baby's needs.

- The medium flow (3+)  follows the 3P. This flow is generally used up to 6 months of age but can be used for longer depending on your baby’s needs.

- The 6 month range follows with the 6P and 6+ fast.

- The 9+, which is an advanced flow, perfect for babies 9 months+ 

- 12+ is an advanced feed rate with an anti-drip slit in the tip instead of a hole, generally advised for babies over 12 months.

Caring for your Minbie

Get the most out of your Minbie products by following some simple rules:

To clean Minbie teats it’s important you carefully wash them in warm soapy water, rinse thoroughly, then sterilise and allow to air-dry.

- Do not clean in the dishwasher. If using a dedicated sterilisation unit, microwave bags or sterilising liquid follow the instructions carefully.

- Check that the teat and ventilation openings are clear. These are delicate so clean with care so as not to damage them.  

- Do not leave teats soaking as they may become cloudy or weakened. 

- Do not use a bottle brush to clean the teat.

The Minbie teat is made of premium-quality soft flexible silicone, so it’s important to follow the instructions to ensure you get the best use of the product, longevity and also understand how to prevent leaks. When assembling the bottle, first attach the teat to the collar, making sure it’s sealed against the inside rim of the collar; then attach the collar firmly to the bottle. Hold the bottle horizontally when offering it to your baby so that it doesn’t drip milk before bub latches and begins feeding.

Minbie teats last very well when the instructions for cleaning and use are adhered to. Generally it is recommended to replace teats every 2-3 months or at the first signs of wear and tear. In the event of any damage please dispose of the teat immediately and replace it.

The Minbie teat is compatible with a number of standard wide-neck baby bottles (49.5mm - 50.5mm outer neck diameter), however, we always advise that the best feeding outcomes are seen when both the bottle & teat are being used together.

The Minbie Breast Pump

A hospital grade double breast pump with a closed system pumping action that ensures both mum and baby are protected from germs.

There is a 1 year warranty on the breast pump from the date of purchase.  The expression parts are not under warranty and should be replaced as needed. The soft silicone shield and diaphragm should be replaced every 3 months or at the first sign of weakening.

Use warm soapy water for the parts that come into contact with the milk (not the white cap, not the tubes, not the pump).  Rinse thoroughly, then sterilise and dry. 

All parts must be completely dry before assembling the pump.

- Do not use any implements or cloths when washing the breast pump parts, as they may tear the delicate silicone parts.

- If there is a build-up of scale, wash the parts in a mixture of white vinegar and water.

Stimulation mode has 3 adjustable frequency levels and 7 adjustable vacuum levels
Expression mode has 6 adjustable frequency levels and 10 adjustable vacuum levels

The Minbie Breast Pump is hospital-grade which speaks of its power, efficiency and durability. It has multiple stimulation and expression levels to choose from, all safe and designed with your comfort in mind. The advanced pumping features and silicone shields on the breast, allow powerful yet comfortable pumping.

Input 100-240V - 50/60Hz    

Output 15V 1.6A /11.1v

Depth: 15mm / 6"  

Width: 16mm / 6.2"  

Height (including the handle): 22mm / 8.6"

Trouble shooting my breast pump

What to do if your pump is not functioning as it should:

The diaphragm goes up and down when pumping. This can be seen and heard.

When in expression mode the diaphragm may not function properly if both the suction and frequency strength are at the highest setting. If both are set on high it doesn’t allow time for the diaphragm to fall back in place (it will jam) and in this instance the suction will not be effective.

- The higher the suction is set the lower the frequency should be set and vice versa

- The frequency should be around 38.  This gives it time for the diaphragm to fall back into place.

- If the breast pump is properly assembled, the diaphragm should be heard and seen going up and down when pumping.


1. The battery should be kept at room temperature, that is between 20 and 25 degrees C or 77°F. A Lithium-ion battery should never be subjected to elevated temperatures. The battery should not be left in or charged in a hot car. Heat reduces the lithium-ion battery life.

2. Batteries deteriorate over time, whether they're being used or not. A new pump that is not used for an extended period of time battery will deteriorate. It is best to charge the pump every 4-6 weeks.

3. For extended storage, discharge a lithium-ion battery to about 40 percent and store it in a cool place or in the refrigerator is recommended (not in the freezer).

4. Do not allow the battery to fully discharge (going dead). Charge the pump after every use to preserve the battery life. 

5. Best practice for safety reasons is to not recharge deeply discharged lithium-ion batteries if they have been stored in that condition for several months.

5. If a lithium-ion battery is discharged below 2.5 volts per cell, a safety circuit built into the battery opens and the battery appears to be dead. The original charger will be of no use. Only battery analyzers with the boost function have a chance of recharging the battery.

N.B. Lithium-ion batteries do not have a charge memory. That means deep-discharge cycles are not required. It's better for the battery to use partial-discharge cycles.

a) If the connector does not fit snugly, try the spare set that comes with the pump. 

b) The connector should not be sterilised

c) If the tubes are sterilised, you must ensure no water at all is left in the tubes when it’s connected to the pump.

N.B. The tube and connectors do not come in contact with the milk so don’t need to be sterilised. The tubes can be stored in a dust-free area in a container or bag to keep them clean.

The pump can be used with or without the backlight. There are 3 modes to operate the light:

1. The light can be turned off

2. The first touch turns on the dimmer light

3. The second touch turns on the brighter light

-When you are single pumping, the opening for the double pump should be plugged. If it’s not plugged the suction strength is reduced.

-When the pump is used as a double pump the suction strength is not as strong as when single pumping but is still strong enough to pump well.

-The maximum pump time is 30 minutes. The pump will automatically stop after 30 minutes of pumping. The pump can be turned back on but it is not recommended to pump for longer than 30 minutes in one session.

A little bit of experimentation helps as you get used to pumping, your milk supply at different times of the day and what feels truly comfortable for you.

The best levels for expressing your milk and how the pump works:

- When the frequency is on a high setting, put the suction on a middle or lower setting

- When the suction is on a high setting, put the frequency on a middle or lower 

- For expression mode, always start with both the frequency and the suction strength low, then build slowly.  

N.B. If there is any soreness when pumping, the settings should be reduced. If there is pinching, use some breast milk or a nipple cream on the nipple and areola so that the breast does not stick to the silicone.

Expressing can help stimulate the breasts to increase milk-supply, although milk supply does tend to vary for every mother. As you know, the key to producing breast milk is good nutrition and staying sufficiently hydrated (so make sure you drink lots of water). This, combined with consistent breastfeeding and/or expressing will help. 

It’s important you prepare your body for pumping. It’s similar to when feeding your baby, the supply is generally built up around the times when your baby normally feeds. Sufficient time is needed for your milk supply to build back up after a feed.

To help build supply, after expressing, go back into stimulation mode for 2-3 minutes to help give the message that more milk is needed.

For more on pumping read this helpful article and if you’re trying to build your milk supply read this.

The frequency of pumping depends on your needs and how much you want in storage or to hand. Frequency also depends on why you are pumping. Some mums pump to build up storage while others want to increase production or to simply let dad feed bub. Here is a guide we have on pumping that may help with your decision. 

A lactation consultant is a good source for assistance with pumping and milk production.

Please note when feeding and expressing, the nipple size may increase.  

- Your nipple needs room to move in the nipple area of the shield so the size of the shield's nipple area should be bigger than your nipple diameter.

- Always centre the nipple shield with your nipple in the middle where it’s able to move freely so your milk-ducts don't get blocked.

- The Minbie pump comes with a 25mm (L) nipple which fits most mums.  We suggest you try this size first to see if the nipple moves back and forth in the funnel without sticking.  

- The areola should be mostly supported by the shield, but it's okay if some are drawn into the nipple area.  If it’s comfortable and the milk is expressing, it’s a good sign.

How do I measure my nipple?

Measure the diameter of the nipple where it meets the areola.  Don't include the areola.

There are 3 Minbie shield sizes available from the website:

- 21mm (M) for nipple diameter size up to 17mm

- 25mm (L) for nipple diameter size up to 21mm

- 29mm (XL) for nipple diameter size up to 25mm

MINBIE STEAM STERILISER & DRYER

Remove 99.9% of harmful bacteria and viral pathogens to keep baby healthy with this all-in-one large capacity steam steriliser and clean-air dryer.

It takes 5-6 minutes to sterilise and there are 3 drying functions for 30, 40, and 50 minutes. The handy timer counts down to the cycle completion. The unit has an auto power-off function for added safety. 50-60ml water in the heating plate works well for 5-6 minutes sterilisation. If 90ml or more is put in most times, there can be a build-up of condensation inside the motor which means there’s too much water to fully evaporate before the unit switches to drying mode. Drying mode is best at 50 minutes unless the surrounding air is very dry.

The Minbie Steam Steriliser & Dryer comes with a 1 year warranty from the date of purchase.

The best way to descale is to put 60ml white vinegar in the round stainless steel heating plate with 60ml water, then leave it until the scale is dissolved. Once dissolved, pour liquid down the sink being careful not to let it get in the air-vent on the base. If there are any dark spots remaining they’re simply a cosmetic issue that will not affect the structural integrity, the lifetime or the ability of the product to sterilise effectively.

All surfaces and plastic parts of the steriliser should be wiped down with a damp cloth at least every 2 days. The base unit must not be immersed in water. The barrel, the tray and the lid can be washed in soapy water, rinsed and dried carefully with a cloth.

The steriliser holds six 9oz bottles plus accessories. The bottle height should be no higher than 16cm or 6.3” to fit. Accessories can be added around the bottles if they fit loosely so the steam can circulate around them. The tray above the bottles holds the smaller items like collars and teats and breast pump parts that need sterilising (items should be no more than 60mm high).

Your choice of steriliser depends on your personal preference. This may help: Both eliminate 99.9% of harmful germs, bacteria, viruses, allergens and moulds Both have a drying function to eliminate moisture. Both sterilisers have a touch button LED display for sterilising and drying. They are both fast & efficient. The UV Steriliser is a little larger so has more space and has an additional storage function for maintaining sterilisation up to 72 hours. (Super handy function) The UV steriliser can also sterilise small electronic devices that can't get wet, keys, wallets, face masks etc which is a great feature especially during a pandemic! It is great for toys and can be used well beyond the baby stage. We have a good article on the differences here.

The HEPA filter will very rarely need cleaning. If you need to clean the HEPA filter, open the screw on the filter cover, then slide the cover out. Remove the HEPA filter and gently vacuum the dust off the grey side first, then check the other side and gently vacuum if needed. Replace the filter and cover.

The height of the steriliser is approximately 39cm / 15".  The width is 27.5mm / 10.5". The depth 19.5mm / 7"

Yes it does as long as the bottle height is no more than 16cm or 6.3”.

UV STERILISER AND DRYER

The UV Steriliser uses UV light to kill 99.9% germs.

The UV steriliser + dryer uses two germicidal UVC lights with sterilising wavelengths in the range of 254nm to kill bacteria, viruses, and other pathogens. It’s not only effective at killing pathogens but also keeping them away.  It works by breaking down individual chemical bonds and the structure of a microorganism’s DNA, RNA, and proteins, halting its ability to multiply. When an organism is unable to multiply, it is considered dead. This technology has been proven to kill microorganisms even the eye can’t see. Please note the UV steriliser doesn’t clean dirt, sticky substances or other substances on the surface of your items so ‘dirty’ items must be washed first.

The UV Steriliser is easy to use and gives you the freedom to choose the setting that most suits you. You can choose between 10 or 15 minutes of sterilisation. There are 3 drying cycles lasting for 30, 40, or 50 minutes.

Here's a great video where Minbie mum Vanessa explains how she uses the UV Steriliser.

Pathogens need moisture to grow. If there is no source of moisture then they cannot grow and reproduce. Thus, UV sterilisation + drying are doubly effective at killing pathogens and keeping them away. This is where the “storage function” on this UV Steriliser is so helpful, because once the items are dried and sterilised, it will dry again for 5 minutes and sterilise again for 5 minutes every 2 hours over a period of 3 days. This is really effective and helpful storage.

UV sterilisation doesn’t use any chemicals and can sterilise items effectively within just 10 minutes! The steriliser dries surface moisture so there’s no mess and pathogens don’t have an environment to grow. It then sterilises all surfaces ensuring everything inside is safe to be used. This unit is easy to use, chemical free and fast making your home life safer & easier!

Chemicals leave a residue behind that continues to treat the surface after it’s been sterilised, which is not good for your baby or the items. UV is better for the environment as it saves water and eliminates the constant use of paper towels for drying.

The UV Steriliser has a storage function that (once your items have been dried and sterilised) re-dries and re-sterilises every 2 hours for up to 3 days. This keeps your items safely stored and sterile for longer. If you have soaked items that may not thoroughly dry, such as a large soft toy, dry them as much as you can before putting them in the UV Steriliser.

Sterilisation will only take place when the unit is switched on and the door is closed. If the door is opened during sterilisation, the unit will automatically switch off. You will however see a (safe) red light, designed to help you see your items even at night time. The instructions for health and safety should always be followed with any product.

The door is not see-through. Only when you put your items in and close the door does the UV light turn on. This ensures you are not exposed to any UV light. It is not advised to open the door when sterilising, however if you do happen to open the door during the sterilisation process, the UV lights will automatically shut off and a red light will turn on so that you can easily see your items. This red light is not UV light.

Bottle Warmer

Gentle and convenient warming makes certain the nutrients in your breastmilk are protected and your baby doesn’t have to wait to be fed.

There is a 1 year warranty on the bottle warmer from the date of purchase.

The Minbie bottle warmer warms your breast milk slowly at or just below 40 degrees celsius (you choose) to preserve the beneficial probiotic bacteria, anti-inflammatory components, nutritional and immunological properties that support a baby's ability to metabolise the milk.

With the real-time digital temperature display you can clearly see the temperature of the heating element as it gently warms your baby's bottle.

-Pre-warm the water in the unit to your desired temperature by putting a cup of water (90mls minimum - up to 1 cup water maximum) into the unit at least  40 minutes before you want to warm the bottle. (The current temperature indicated on the display is that of the heating element.)

-With the water in the bottle warmer pre-warmed, warming the bottle will take around 10 minutes (depending on how much milk is in the bottle and how cold it was before warming).

-If the water in the unit is not pre-warmed, warming the bottle may take up to 30-40 minutes.

We do not recommend leaving warmed breastmilk in the warmer for any longer than 2 hours.

Yes you can warm baby food in the bottle warmer in a container that fits inside.

Height = 22cm (with the flip lid closed)

Width of base = 16cm x 16cm

Height of basket with lid on top = 16cm

Height of basket 7.2cm

General queries

If you have any questions regarding Minbie products, please contact info@minbie.com.au or chat to one of our 24/7 customer care team so that they can assist you.

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We aim for all product descriptions to be as accurate as possible. There may be inaccuracies at times, for which we apologise, and assure you will be corrected immediately upon identifying. 

 If your order was delivered missing an item listed in the description please contact our customer service team at info@minbie.com.au immediately.

Gift cards can be used on all products, including sale items, however cannot be redeemed for cash or refunded.

To provide you with the very best customer support and interaction Minbie is sold directly on our website.

Due to the demand for our current stock, we are unable to offer samples.